How dispatch works from our Kya Sand base
Orders are packed at our Johannesburg base in Kya Sand once payment has cleared and stock has been confirmed. We work through business days only, so if you place an order late in the day or just before a public holiday, dispatch may move to the next working day.
For trade customers, the most reliable way to avoid delays is to confirm your ink type, bottle size and printer compatibility before checkout. That helps us pick the right stock first time and keeps your order moving. In peak periods such as month end and the run-up to school and corporate print jobs, we recommend ordering early.
- Cleared orders are packed for collection as soon as possible
- Stock checks happen before packing to reduce errors
- Bulk orders may need extra handling time for counting and sealing
- We keep you updated if a product needs a substitute or split shipment
Next-day courier expectations nationwide
We offer next-day courier delivery on many ink orders sent to major centres, provided the order is confirmed in time and the courier network is operating normally. Next-day delivery is an expectation, not a guarantee, because weather, road closures, volume spikes and remote destinations can affect the final handover.
For Johannesburg, Pretoria, Sandton, Randburg, Roodepoort, Midrand and the East Rand, delivery is often quicker than longer routes. Coastal humidity, roadworks and municipal access rules can also affect timing in places such as Durban, Gqeberha and Cape Town. We always advise customers to allow an extra day where a production deadline is tight.
- Major metro areas often receive the quickest transit times
- Remote towns and outlying industrial areas may take longer
- Courier cut-off times can shift during busy trading periods
- Public holidays and load-shedding related delays can affect pickup and sorting
Areas we cover from Johannesburg
Our delivery reach includes the greater Johannesburg area and nationwide courier coverage. Customers in Kya Sand, Randburg, Roodepoort, Midrand, Sandton, Pretoria and the East Rand can use local delivery options, while businesses elsewhere in South Africa can receive couriered stock directly at their premises or nominated receiving point.
If you are ordering for a workshop, garment decoration room or screen printing setup, it helps to give us a delivery address where someone can sign for the parcel during business hours. We also suggest sharing any access notes such as security gate procedures, loading bay restrictions or estate delivery requirements. That saves time and avoids failed delivery attempts.
- Kya Sand delivery for nearby trade customers
- Randburg, Roodepoort and Sandton delivery for north and west side orders
- Midrand, Pretoria and East Rand delivery for central and eastern routes
- Nationwide courier for all other South African destinations
What to check before your order leaves us
Before dispatch, it is worth checking the basics so the right parcel reaches the right workshop. The most common delays come from incomplete addresses, wrong contact names, or ordering an ink that does not match the printer model and print head setup. If you are not sure, our team can help with a compatibility check before the order is packed.
We also suggest ordering with your production plan in mind. Ink levels that look fine on Monday can become a problem by Thursday if you have a big garment run or several screen printing jobs lined up. Stock planning is especially important for businesses that print daily, because waiting for top-up stock can stop a line completely.
- Confirm the printer type and ink series before ordering
- Check your delivery address, suburb and postal code carefully
- Let us know if the parcel must be signed for by a specific person
- Add any special instructions for estates, workshops or shared premises
Receiving parcels safely at your premises
When your parcel arrives, inspect the outer packaging before signing where possible. If the carton looks crushed, opened or wet, note it with the courier driver and tell us straight away so we can help with the next step. This is especially important in coastal areas where moisture can affect packaging and in industrial zones where parcels may move through several hands before delivery.
Once the parcel is accepted, store the ink upright in a cool, dry place away from direct sun. South African summer heat can shorten the life of poorly stored consumables, and strong temperature swings are not good for any print stock. If load-shedding affects your workshop, keep the area tidy and dry so parcels and ink bottles are not left on floors where dust or water may collect.
- Check cartons on arrival before signing, if possible
- Open the parcel soon after receipt and confirm the contents
- Store bottles upright and away from heat
- Report damage or shortages promptly so we can assist
How our support team helps with delivery questions
If you are unsure about timing, split orders or courier movement, our support team can help through the enquiry form on our contact page. We assist with bulk order support, sample order assistance, stock planning and courier coordination so your print shop can keep working without unnecessary interruptions. That support is useful whether you are a startup decorating garments from a small unit or a larger business running regular production.
Our team includes Thabo Maseko, Palesa Nkosi, Pieter van der Merwe, Yusuf Moosa, Elmarie Kruger and Bongani Shabalala, each handling a different part of the process from technical advice to warehouse control and logistics. If you need colour troubleshooting, refill guidance or line cleaning advice before dispatch, we can talk you through it so the delivery arrives with clear next steps for use.
- Use the enquiry form for delivery queries and order checks
- Ask for stock planning help before a busy production week
- Request consistency advice if you print the same jobs repeatedly
- Share any urgency so we can advise on the fastest practical route
